Jesus said, "What do you want me to do for you" (Luke 18:41, NASB). Staff may be experiencing difficulties, frustrations, or have questions we don't know about. When ending a one on one meeting, ask if you can help the person do her or his job better. In a group of...

Jesus said, "...Do not bear false witness..." (Luke 18:20, NASB). Whenever we lie to a customer about the reason for a late delivery, or shift the responsibility elsewhere, we have given false witness. When caught in a lie, we will lose all credibility with a...